Customer Comments & Reviews...
Outstanding service and a true joy to deal with. Mary could not have been more helpful throughout, from answering queries about kettle to dealing with an international delivery issue. The Tetsubin Sakura kettle is every bit as beautiful in person and a joy to own and behold. This is the first Tetsubin that we have owned and have noticed a subtle but definite softening to the water when boiled, making for a smoother tea drinking experience. Tetsubin adds another dimension to tea ceremony and future experimentation with different teas and teaware. Currently using with a Yixing teapot and mostly white and pu erh teas. A cast iron kettle of this quality is a blessing to our kitchen and we look forward to many years of continued use.
Wow these teas are outstanding!!! I feel blessed!
I’m wondering what the best way is to let people know about what you’re doing and how blown away I am by the experience I had purchasing from you. Received my goodies today and am over the moon. Thank you very much!
I have received my tea kettle and I am beyond happy with it! I'm a firm believer in everything happens for a reason and I thank the people who purchase the other one I ordered. If not for that happening I would have never gotten my beautiful Sakura version! I thank you for the free samples too! I will definitely be back for some tea.
Thank you for your sweet email! I LOVE LOVE LOVE the kettles and cups! They all arrived wonderfully and safe and mine has made gallons of tea already!! So grateful! Thank you again!
I picked up the tea ware at the post office today. It's rare to have expectations exceeded these days, but WOW! These little tea pots are so gorgeous! The packaging and shipping were also impeccable! I'm so glad I found you on the web. I looked for YiXing pots on many other sites, many with huge selections, but didn't find tea ware on those sites that were as beautiful as those you carry. I will be back again and again and again. Thank you so much!
Thank you, Mary. My husband and I are so addicted to your teas. I'll have to send you a picture of our 'tea cabinet' -- it looks like an ad for your site. LOL.
The Ti Kwan Yin...what a beautiful bouquet it has, so light and lovely, it "had me at hello".
Although your directions said use a "scant" teaspoon, I used heaping teaspoonfuls and had an amusing time watching it "bloom" out and over my infuser!
Needless to say, we got about 5 infusions from that one.
Thanks again, you've been very helpful, and I have to say its obvious that you are not selling mass market pots...I've done quite a bit of rooting around on the internet, and I keep seeing the same pots advertised all over the place...but I can tell yours are unique!
I received my package today - Once again I am MOST pleased with the "Tea pieces." Careful packaging / Fast shipping / BEAUTIFUL pieces /
EXCELLENT service = I will pass on to anyone interested that Sensational Teas is the way to go! I'll be back...
I received the package last evening - thanks for the very prompt delivery!
You are so nice to do business with!
I could not be happier with my choice of the many beautiful teapots you offer on your site. Its sheer beauty and perfect size have made it the perfect purchase. I appreciate your very good service and because of it will be looking
forward to doing business with you in the future.
Just received the order. D*mn that was very fast delivery and THANKS!!!!!!!!!!!!!!!
Thank you. I've referred quite a few people your way...All love your teas. I think I have half my office drinking tea now!
My items were waiting for me when I arrived home from vacation and everything is perfect! Thanks for the fast shipping. I was happy to discover your
website and look forward to ordering from you in the future.
I wanted you to know how special it is to receive a personal note from you with all of my orders. The teas are wonderful and my parents and my husband's parents in Oregon have enjoyed their cups and teas. I love my Peach Monkey
and plan to get a pot for each type of tea I brew. You have a wonderful business and the products are such a pleasure to purchase as gifts or for yourself. I love everything.
I received my teas and they are wonderful! Thank you so much- the tea, and your prompt service will keep me coming back for more. So until the next order- Thanks!
I was so glad that I found you again. I had
originally ordered from you about two years ago and loved everything I received. This is for my sister's birthday. She has become a collector of pots and has taken to tea drinking on a major level. What a perfect gift for her! I am going to print out your information and place it in the gift so she can keep ordering all of your wonderful products. I have never found such good teas. I look forward to sampling these latest teas with her and discovering new ones. Thank you for your excellent customer service, a dying art in this country!
I received my 'Hira' Tetsubin teapot and find it to be even more beautiful than it appears on your website,
so I just ordered another. The first is a gift for my wife, the second is for me. Thank you for the pearl jasmine sample.It smells divine.We drink a lot of green tea and are always on
the lookout for fine quality.
I received my tea pot today, I love it. I can't believe how beautiful it is and the box it came in is a work of art. I will be a repeat customer and thanks again so very much.
Thank you once again--for spectacular service: the Tetsubin teapots arrived today--practically instantaneous delivery! I have already used one of them, and am thrilled with the result; I have always found it difficult to brew tea properly, and this teapot seems to make it possible even for me.
I just wanted to say a quick thank you for your quick response to my order. I had everything sitting on my desk when I walked in on Monday morning!!
As this is a birthday present for my boyfriend I am so excited that everything looks exactly how I expected and the teas smell so yummy, I can't wait to try some with him. Again, thank you so much for your excellent customer service!
I just wanted to say thanks very much for such a nice response to my order, it's so nice to know I'm dealing with somebody who cares enough about what
they're doing and who their customers are to write such a thoughtful response. In an age of so many impersonal interactions, it always makes my
day to stumble upon something different.
Thank you very much for your exceptional service and speedy delivery. My oolongs arrived today (I didn't expect them until later in the week) and I am enjoying my second cup of Bai Hao right now. It is a pleasure buying teas from you and I look forward to continuing doing business with Sensational Teas. ~Tony
The tetsubin and teas arrived and were perfect!
Bob loved the gift and we both loved the teas! We will be ordering more and sampling other varieties. Thanks much!
Thank you, Mary, for the very fast service. I received the order today! Your Dragonwell tea is one of my very favorites, and one of my favorite teas to give as a gift.
Wow! Lightning fast delivery! I'm very impressed -- you definitely have a big fan in San Diego. The dragonfly teapot is absolutely beautiful.
I just wanted to let you know my tea filters arrived today. What exceptionally fast service! Thank you so much.
Wow, are you and the post office ever speedy?!!! I already received your shipment this morning, and it felt like Christmas!! These will make perrrrfect gifts with the verrrrry cute and informative labels!!!
My gift recipients are going to be very pleased!!
Thank you so much for the extra effort you put in to fill my special order!!
Also, thanks for your thoughtfulness in including packaging help!!
Can I possibly put in any more exclamation points? Oh, here are a few extra!!!!! Thanks again!
What impressive customer service! Thanks for me letting me know the status of my order. It's great that my husband's Valentine's Day gift will be here in time!
Wow! Talk about lightning fast. You and the Post Office are truly amazing! My gorgeous Futto kettle was on our front porch today at 4:00 PM when my husband opened the door to take our dog for a walk! That has to be some kind of record.
Today my trust in the Post Office has been restored. And, talk about being completely overwhelmed. I absolutely love the Futto kettle!
I am almost at a loss for words since it is even more beautiful than I could ever have imagined.
This Tetsubin is not only my new favorite but I can say without question it is and will stay my all time favorite. Thank goodness I did not wait to get it.
Like I said before, I loved it from the first moment I saw it on your website.
I can't thank you enough for your supreme efficiency in getting these fabulous treasures to me. This is definitely the right way to start my week!
WOW! Thank you so much for getting my Iwachu Japanese teapot warmer to me so quickly. I will enjoy using it with my Tetsubin. Also, thank you for the tea sample you sent along with it. I will enjoy that as well. I will remember Sensational Teas the next time I need to order something. Your company is truly SENSATIONAL.
Thank you!! I was so impressed I just placed an order for two tea cups to use with the tea pot. Have a wonderful evening!
I just received the order from Saturday, TWO DAYS AGO! And surprised to receive it today. I’m thankful for your consideration and effort to ship the order so quickly. The packaging was well done, and a joy to open and enjoy this fine Iwachu Iron Teapot. It is beautiful and am already preparing for the first infusion with Jing Mai Ancient Black. It will be drunk in your honor.
I received the tea pot. Like you said, it really is beautiful and a fine piece of work. I also ordered the small cast iron burner and they fit perfectly together. Thanks again for all your help.
Thank you so much. A wonderful surprise; just charming. You are so gracious! I enjoy all your products. Opening my orders is like Christmas. Thank you and stay well!!! Till next time!
I received my order of the black Tetsubin trivet today and it works perfectly as a replacement for my lost one! I also enjoyed the sample of Jasmine Pearl tea. Thank you for sending my order so quickly and for the attractive packaging and bow -- I am happy to buy from your website in the future.
Thank you so much for the SUPER fast shipping. I love the teapot, it is a work of art :-)
Thank you again. Have a great day.
It's always a pleasure doing business with you. I received my order in fine condition yesterday. Thanks and take care!
Thanks! It has been a pleasure ordering from you and I'm sure you'll be seeing me again soon!
Well, my order has arrived safe and sound. Beautifully packaged and presented. Absolutely lovely! Absolutely brilliant! I love them.
If you think I'm going to thank you, you have another thing coming. I expect perfection, beauty, grace and function in whatever I do with you.
You have spoiled me.
I can't believe my order came so quickly, how on earth did you get it here so fast? More important is my complete amazement at how lovely these teapots are! The workmanship is incredible, they are wonderfully made and such a pleasure to hold. I so much enjoyed the presentation boxes, also quite lovely. Thanks so much for the sample teas, they were delightful. I would order again from you in complete confidence, such attention and customer service are rare online. I feel like I've actually visited your shop and gotten first class service.
I just wanted to let you know how much I appreciate your genuine customer service. From this e-mail, to the hand-written thank you, to the beautifully presented Tetsubin, your efforts did not go unnoticed. The tea pot is marvelous!
The sample of Pearl Jasmine (one of my favorites, by the way), was used immediately. I definitely plan on shopping with you again, and will highly recommend you to my fellow tea lovers.
I just received my package of wonderful teas and wanted to thank you for your quick response and proper packaging. I will definitely get all my teas from you and will pass your card on to others. Thanks again.
I received my new YiXing Pot (always a treat) and tea today. I have, in the past ordered YiXing pots and tea from others but…receiving a shipment from Sensational Teas is so much more special. I saw an interview with John Travolta one time in which he said “Living is an Art”. There is more than one way to do everything and you have made Tea and Tea Pots an Art. Buying the same thing from someone else just isn’t the same. This is my second order from you and it won’t be the last. Receiving a shipment from Sensational Teas is such a pleasant experience. I can’t wait to order again. Thank you
I wasn't expecting my package so soon, so it was a most welcome surprise to find it waiting for me when I got home from work. I really like the dragonfly tetsubin, and eagerly look forward to using it ....and the fragrance of the teas when I opened the box was a delight! The white tip earl grey has the best bergamot perfume for an earl grey, that I have ever bought, and the grand floral is intoxicating. It will be hard to choose whether to try the blood orange green or the dragonwell first. Thanks for the wonderful tea pot and fine teas!
My order arrived yesterday! I was so surprised at how quickly I received it. Thank you for the extra packet of tea - one more to experiment with. ~Pam OMG! It is BEAUTIFUL! WOW! My very first Yixing teapot arrived in the mail just a few short minutes ago. I want to THANK YOU for the priority shipment! It arrived VERY quickly! And, I am about to go to the kitchen to follow the instructions on preparing it for my first cup! I already know that one Yixing isn't going to satisfy my need... :) Thank you!
I just got home and found the package from you waiting for me. I can’t believe it got here so FAST !! Thank you so much. Everything looks terrific. The teapots are beautiful. I opened the box and the wonderful aroma of the tea samples you included drifted up at me. I can’t wait to try everything.The teapot, trivet and teas will make such special additions to the gift basket I am putting together. I am so happy I found you on the internet. Thank you for the trivet, the tea samples and your incredibly fast service. I will most definitely call you again and will recommend you to all my friends.
Our teapot arrived yesterday coinciding with our favorite tea friend dropping by. My boys opened your beautifully wrapped box and we all marveled at our darling dragonfly. Thank you so much for the tea sample, too, such a nice touch. We're very happy to be your tea friends! Have a wonderful summer and we'll talk to you again soon.
Thank you for your message--what a nice human touch! The teapot is a gift for my husband (who loves green tea) for our 6th wedding anniversary--the traditional gift being iron. I'm sure he'll be delighted! I must say, it was hard to choose since they're all so beautiful.
This teapot was a gift for my wife for our 34th anniversary, and it was superb! Your wrapping allowed me to just remove it from the shipping box and pass it on. Thank you so much, and we will be ordering some tea in the future once she has decided upon her favorites.
The two Hira teapots, trivets and cups arrived today and they are wonderful!!!
This was the Mother's Day present I wanted. My older daughter and I were in Paris when we first saw them and fell in love. You've made two ladies very, very happy! Thank you!!
Just thought you would like to know that I received the first shipment of YiXing teapots in perfect condition! The pictures on your site did not do the teapots justice because they are exquisite! I can't wait for the next set. I am an avid collector of these tea pots and have quite a few that I bought from various trips to China. You now have a loyal customer and I will tell all my friends about you. What impressed me the most is the time you take to contact your customers.
The tea pot arrived today and my husband is very impressed with it!
Everything arrived in perfect order. I peeked at the tea pots but did not want to open the cups just yet. You wrapped everything so nicely and the girls will love opening them just as they arrived!
It was such a delight speaking with you and your kindness will always be remembered fondly with each pot of tea. I had a ball putting it all together with you and I couldn't be more excited about the result!
So look forward to the girls having many fun days ahead...sharing tea with each other and friends!
Thank you, again, so much for all your help and generosity!
Thank you for the exceptional customer service and attention, and the excellent products.